Privacy Policy

This Privacy Policy is issued by Our Gardens ("we", "us", "Our gardens"), the data controller for the personal data described below.

1. Introduction

Welcome to Our gardens. We are committed to protecting your privacy and complying with the EU General Data Protection Regulation (GDPR) and applicable Bulgarian data protection law. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services. Please read this Privacy Policy carefully. If you do not agree with its terms, please do not access the site.

2. Collection of Your Information

We may collect information about you in a variety of ways. The information we may collect on the Site includes:

Personal Data

Personally identifiable information, such as your name, delivery address, email address, and telephone number, that you voluntarily give to us when you register with the Site, place an order, or participate in activities related to the Site such as reviews and the community forum.

Derivative Data

Information our servers automatically collect when you access the Site, such as your IP address, your browser type, your operating system, your access times, and the pages you have viewed directly before and after accessing the Site.

3. Legal Basis for Processing

We only process your personal data where we have a legal basis to do so under Article 6 of the GDPR:

• • Performance of a contract — to create your account, process your orders and payments, and arrange delivery.
• • Legal obligation — to comply with tax, accounting, and consumer-protection law.
• • Legitimate interests — to keep the Site secure, prevent fraud, and improve our Services, balanced against your rights.
• • Consent — for marketing communications and optional cookies, which you may withdraw at any time (see our Cookie Policy).

4. Use of Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Site to:

• • Create and manage your account.
• • Email you regarding your account or order.
• • Fulfill and manage purchases, orders, payments, and other transactions related to the Site.
• • Personalize your future visits to the Site.
• • Monitor and analyze usage and trends to improve your experience with the Site.
• • Notify you of updates to the Site.
• • Offer new products, services, and/or recommendations to you.
• • Prevent fraudulent transactions, monitor against theft, and protect against criminal activity.
• • Process payments and refunds.
• • Request feedback and contact you about your use of the Site.
• • Resolve disputes and troubleshoot problems.
• • Respond to product and customer service requests.
• • Send you a newsletter, where you have subscribed.

5. Disclosure of Your Information

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

By Law or to Protect Rights

If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.

Third-Party Service Providers

We share your information with the Partner (farm/producer) fulfilling your order, and with third parties that perform services on our behalf, including payment processing, delivery, data analysis, email delivery, hosting services, customer service, and marketing assistance. These providers are only permitted to use your data to perform services for us.

6. Data Retention

We retain personal data for as long as necessary to fulfil the purposes described in this Policy, including to meet legal, accounting, or reporting requirements. Order and invoicing data is generally retained for the period required by Bulgarian tax and accounting law. If you delete your account, we erase or anonymize your personal data unless we are required to keep it for a longer period by law.

7. Your Rights

Under the GDPR, you have the following rights in relation to your personal data:

• • Right of access — to obtain a copy of the personal data we hold about you.
• • Right to rectification — to have inaccurate or incomplete data corrected.
• • Right to erasure — to have your data deleted, subject to legal retention requirements.
• • Right to restrict processing — to limit how we use your data in certain circumstances.
• • Right to data portability — to receive your data in a structured, commonly used format.
• • Right to object — to object to processing based on our legitimate interests or for direct marketing.
• • Right to withdraw consent — at any time, where processing is based on consent, without affecting processing carried out before the withdrawal.

You can exercise these rights from your account settings (Settings → GDPR) or by contacting us using the details below. You also have the right to lodge a complaint with the Bulgarian Commission for Personal Data Protection (Комисия за защита на личните данни), www.cpdp.bg, or with the supervisory authority in your country of residence.

8. Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measure is perfect or impenetrable, and no method of data transmission can be guaranteed against interception or other misuse.

9. Children

Our Services are intended for use by individuals who are at least 18 years old, and we do not knowingly collect personal data from minors. If you become aware that a minor has provided us with personal data, please contact us using the information below so we can take appropriate action.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last updated" date, and it will be effective as soon as it is published on the Site. We encourage you to review this Privacy Policy periodically.

11. Contact Us

If you have questions or comments about this Privacy Policy, or wish to exercise any of your rights, please contact us at: privacy@ourgardens.com